CAREERS AT SMCCI

Executive/Senior Executive (Capability Development)

Capability Development runs various programmes with the objective to deepen capabilities and widen capacities of SMCCI members and ensure businesses are equipped to sustain and grow.

The Executive/Senior Executive (Capability Development) is responsible for leading the administrative tasks of planning, organising, supervising, and implementation of a SMCCI’s suite of programmes. The individual will conceptualise and operationalise a high quality and robust local programme for members. She will perform assigned management duties closely working with other internal departments, to coordinate the running of programmes.

Core Responsibilities 

  • Ensure quality and timely implementation of the capability programmes against set objectives, targets, work plans.
  • Coordinate with the Marcomms and Community Engagement & Partnership departments to ensure greater take-up of programmes.
  • To outreach and develop programmes for the targeted demographics.
  • Liaise with key stakeholders (g. trainers, participants) in the development and running of the programmes
  • Develop relationships with key stakeholders to amplify impact and outreach of
  • Develop Capability Development activity work plans based on the program annual work plan and implement activities in a timely manner
  • Conduct review of Capability Development Programmes through reporting indicators, metrics and reporting tools
  • Coordinate with the Corporate Services to improve administration and governance of programmes.
  • In consultation with technical resources, conceptualise syllabus and assign service providers for execution of Capability Development programmes.
  • To assist in the full-stack execution of the programmes

Ancillary Responsibilities 

  • Encourage activities, create partnerships and nurture networking value in order to facilitate the successful administration
  • Work well across all internal departments towards facilitating the goals of the organisation.
  • Plan, communicate and manage your resources effectively.
  • Assistance in execution of SMCCI signature capability development programmes (g. conferences, showcases)
  • Assistance in execution of SMCCI signature events which involve whole-of-organisation involvement
  • Complete all other duties within reason as requested by your reporting officer

    Requirements

    • A minimum of a diploma or degree (preferred) in Events Management, Public Relations, Hospitality, Marketing and Communications or any other related disciplines.
    • Fresh graduates are welcome to apply, but a minimum of 2-3 years’ experience, in a fast-paced environment is preferred
    • Proficient in using Microsoft Office (Excel, Word, PowerPoint etc.)
    • Basic skills in using various tools or virtual platform such as Canva, Zoom or Stream yard.
    • Good project management skills
    • Able to handle operations and logistics for the programmes
    • Familiarity with the enterprise eco-system in Singapore, more specifically SMEs

    SMCCI is looking for a motivated individual with a “can-do” attitude and demonstrate good organizational abilities, interpersonal skills, multi-tasking skills and great time-management. The individual should provide strong support to develop and assists in the planning and execution of the programmes. The individual should be disciplined and can look forward to joining a dynamic, progressive organisation, which encourages a result-oriented, data-driven culture, while ensuring that its employees are imbued with a “team-player” mindset.  

    Interested applications may send in resume to nadiahhassan@smcci.org.sg .

    Marketing & Communication Executive/Senior Executive
    (SMCCI Enterprise Pte Ltd)

    The Marketing & Communication Executive/Senior Executive is responsible for the execution of the overall of marketing/advertising content strategy of SEPL, teaming up with other members of the department as well as with professionals from external agencies. He/she will produce content for both online and offline platforms which include, but are not limited to promotional brochures, advertisements, newsletters, catalogues, emails, websites, social media posts, and other materials to spearhead SEPL’s marketing efforts and therefore support SEPL’s larger vision.

    In addition, The Marketing & Communication Executive/Senior Executive (SEPL, Academy) will assist the administrative tasks of planning, organising, supervising, and implementation of a SEPL’s suite of programmes. He/she will perform assigned duties closely working with other internal departments, to coordinate the running of programmes.

    Core Responsibilities 

    • Conceptualising a coherent brand strategy, together with key stakeholders, targeted at expanding outreach of SEPL’s programmes and enhancing conversion of target demographic
    • Craft marketing copy and content for all internal and external marketing needs, maintaining brand standards and ensuring clarity of messaging
    • Manage social media accounts and implementing effective digital strategies to drive campaigns across all of SEPL’s online and offline assets (e.g. FB, IG, Email, Website, Brochures etc.)
    • Generating original concepts, concise and compelling copy, and informative and relevant content, all with grammatical and material accuracy
    • Identifying effective channels of marketing for SEPL, targeted at expanding outreach and enhancing conversion
    • Proof all outgoing marketing and communication materials for typos, incorrect grammar, and poor word choice, and ensure proper tone of voice throughout
    • Ensure the company protects and promotes its image in a proper, coordinated, and consistent manner
    • Tracking all key metrics related to marketing efforts, and providing detailed reports to necessary stakeholders

    Ancillary Responsibilities 

    • Assisting in developing SEPL annual work plans based and implementing activities in a timely manner
    • Support other administrative duties related to the execution of SEPL’s programmes
    • Work across departments with other stakeholders on other project-based initiatives to support SEPL’s larger objectives

      Requirements

      • A minimum of a diploma or a degree (preferred) in Marketing, Communications or other related disciplines
      • Fresh graduates are welcome to apply, but a minimum of 2-3 years’ experience, in a fast- paced marketing environment is preferred
      • Experience in utilising various offline and online platforms for marketing purposes
      • Aptitude in using content management tools (e.g. Canva, Adobe Photoshop) across various platforms (i.e. offline and online)
      • Aptitude in content creation through various virtual platforms (i.e. Zoom, Streamyard, Webex, Podcasts)
      • Familiarity with the enterprise eco-system in Singapore, more specifically SMEs
      • Potential candidates are encouraged to submit a portfolio of their previous works to facilitate the application

      SEPL is looking for a motivated individual, who is eager to be given opportunities to develop his/her marketing portfolios, while supporting the bigger goals of enhancing the local SME eco-system through SEPL’s programmes. The individual should have a keen-eye for detail and be a versatile, multi-tooled employee who can provide value to the organisation. The individual should be highly-motivated, disciplined and can look forward to joining a dynamic, progressive organisation, which encourages a result-oriented, data-driven culture, while ensuring that its employees are imbued with a “team-player” mindset.

      Interested applications may send in resume to nadiahhassan@smcci.org.sg .

      Executive/ Senior Executive – Community Engagement & Partnerships (CEP)

      The Executive/ Senior Executive (Community Engagement & Partnerships or CEP) is responsible for the successful management of the membership of SMCCI which includes the membership retention, renewal and management. Scope of work consists of executing clear strategies with specific KPIs in an operationally sound and effective manner, towards the benefit of members and the organisation at large and within the scope of the 3 key thrusts.

      Key roles

        Membership Recruitment and acquisition

        • Ensure that the membership offering is clearly presented through the SMCCI’s digital channels, onsite for visitors, and across the SMCCI’s wider public programme activities
        • Research and acquire opportunities to promote membership via partnerships or third-party affiliates
        • Identify opportunities and platforms for outreach to possible new members

        Membership Retention

        • Act as the primary contact for members
        • Develop membership retention strategies and targets
        • Manage the delivery of campaigns designed to retain existing members
        • Oversee all renewal systems and communications with members

        Events

        • Work alongside the Capability Development Department to ensure that membership events are coordinated with the standard programme of events
        • Regularly attend SMCCI events as needed, including both internal programme offerings as well as other regular events that sit across programmes, membership and development

          Administrative

          • To maintain accurate membership records and marketing databases
          • Oversee all renewal systems and communications
          • Implement reconciliation systems with the Finance Department to ensure that Membership and Finance reporting of membership income is consistent
          • Synthesize membership data into comprehensive reports that can be delivered at board level

          Requirements

          • Minimum 2 years, preferred 5 years of working experience
          • Preferred diploma in any recognized institution
          • Good understanding of SME challenges, especially within the Malay/Muslim community
          • Experience working in a fast-paced and high-growth environment
          • Excellent interpersonal and communication (written and verbal) skills
          • Self-motivated, disciplined, customer-centric focused

          Interested applications may send in resume to dianamiswan@smcci.org.sg or apply through the button below.

          Senior Associate, Micro-Business Programmes

          Key roles

          • Study the landscape of the local micro-business ecosystem, in particular Home-based businesses (HBBs), collecting key data on the industry

          • Identify key challenges faced by HBBs in running their businesses

          • Conceptualise targeted areas of support for HBBs which will support the uplifting of the industry and create opportunities for HBBs to scale-up to registered enterprises

          • Work with relevant partners to provide holistic support to HBBs in areas which include, but are not limited to:
            a. Capability Development business areas
            b. Marketing Support
            c. Access to business financing
            d. Scaffolding to scale-up into businesses
            e. Mentoring of high-potential HBBs

          • Work with relevant stakeholders to expand outreach to HBBs

          • Work with relevant stakeholders to establish a set of standards to uplift and professionalise the HBB industry

          Others

          • Support the efforts of TAC’s other partners (e.g. other TACs or Merchant Associations) in collaborative projects

          • Assist in any other relevant initiatives which further the mission and vision of the TAC

          Requirements

          • Bachelor Degree in any field and preferably, 3 to 5 years of relevant work experience in working with SMEs, in particular those in the F & B and Retail industries
          • Awareness of the local micro-business ecosystem, in particular Home-Based businesses, is preferred

          Senior Executive, Digital Transformation Office (CLOSED)

          The digitalisation transformation Senior Executive plays an essential role in the conceptual development and operationalisation of the digitalisation strategy for members of the chamber.

          Key roles

          • To collect data on the current state of digitalisation of the Chamber’s members’ businesses to create a cohesive digitalisation blueprint of our members
          • Determine and identify the digital requirements of each members and to promote the adoption of new digitalisation initiatives to the businesses.
          • Research and work closely with technology partners to encourage the adoption of new digital technology.
          • To conceptualise and operationalise programmes and workshops to members to broaden their knowledge and acceptance of the various aspects of digitalisation.
          • To plan and execute campaigns and events to promote the adoption of digital initiatives.
          • Provide personalised assistance and support to members on digitalisation of their business as required.

          Requirements

          • Strong interpersonal skills to motivate and encourage the less tech-savvy merchants to adopt digitalisation
          • Excellent communication skills, with the ability to write reports, correspondence and deliver presentations to a high standard
          • Bachelor’s degree in a relevant field from a recognised university preferred
          • Minimum of 2 years relevant experience
          • Job Types: Full-time, Contract (until 31st Oct 2021)
          Address

          15 Jalan Pinang
          Singapore 199147,

          35 Onan Road
          Singapore 424486

          Phone

          For General Enquiries:

          (65) 6297 9296

          For Membership Enquiries:

          (65) 9665 1222

          Email

          For General Enquiries:

          info@smcci.org.sg

          For Membership Enquiries:

          membership@smcci.org.sg

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